Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Please note we are only shipping within Australia at this time.
When will my order ship?
We’ll process and ship your order as fast as possible. In most cases, orders are shipped within 1-2 business days.
You can also select to pick up your order from our office in Keysborough, Victoria
Freight costs
We select the best way to ship orders based on your order size, weight, volume and destination. We may use Australia Post or a specialized freight/courier company or FedEx (for deliveries outside of Australia). We are unable to deliver to P.O. Boxes.
Delivery times
Please allow 2-10 working days for your orders to arrive based on your location.
Delivery dates may vary depending on freight company delays out of our control. We place great importance on fast and reliable delivery of your order, however please note that delivery times are estimates only.
Returns and refunds
It is the customer’s responsibility to contact us to notify that they wish to return an item within 14 days of receiving their products to organise a return. If contact is made outside of this time, We reserves the right to refuse a return, exchange or refund.
Customers must receive an R.A. Number from us prior to returning or organising the return of any stock.
Products purchased from us must be returned at the buyer’s expense. We reserve the right to offer a reduced refund in the case of products that incur damage, faults or defects during the return process and were not directly caused by us or its agents.
We accepts no responsibility for any loss, damage or fault to products during the return process whether directly by the customer or by the delivery service in transit.
All products including any packaging, tags, accessories, attachments and fittings purchased from us, must be returned in the same condition that they were originally received by the customer.
Customer returns are not eligible for the refund of any shipping charges to the customer. If the products were sent with free postage, a 10% postage fee of the total order amount will be deducted from the refund amount.
We reserves the right to refuse customer returns if any of the above criteria is not met or agreed to except where the Trade Practices Act of Australia makes allowances.
Faulty or damaged products
It’s the customer’s responsibility to contact us to notify of damaged or faulty goods within 14 days of receiving their products to organise a return.
If contact is made outside of this time, we reserve the right to decline a return, exchange or refund.
All goods must be returned with a Returns Authorisation Number (R.A. Number) which can be obtained by either emailing or calling our Customer Care Team, prior to returning or organising the return of any stock. (Contact details listed below). Products returned without an R.A. Number may be rejected.
Evidence through the form of photos or videos may be required prior to us accepting a return. We reserves the right to refuse the return of any product if it deemed there is insufficient evidence to confirm whether a product is damaged, faulty or incorrectly described.
We will not accept any responsibility for any consequential or indirect loss or damage suffered by you as a result of damaged, faulty or rejected goods, including but not limited to loss of profits.
All refunds may take up to 10 business days to be processed from the date of us receiving the stock back.
Items marked as BULK
Please note items Marked as BULK have a larger Volume size and as such, it may impact shipping costs.
We’ll process and ship your order as fast as possible. In most cases, orders are shipped within 1-2 business days.
You can also select to pick up your order from our office in Keysborough, Victoria
We select the best way to ship orders based on your order size, weight, volume and destination. We may use Australia Post or a specialized freight/courier company or FedEx (for deliveries outside of Australia). We are unable to deliver to P.O. Boxes.
Please allow 2-10 working days for your orders to arrive based on your location.
Delivery dates may vary depending on freight company delays out of our control. We place great importance on fast and reliable delivery of your order, however please note that delivery times are estimates only.
It is the customer’s responsibility to contact us to notify that they wish to return an item within 14 days of receiving their products to organise a return. If contact is made outside of this time, We reserves the right to refuse a return, exchange or refund.
Customers must receive an R.A. Number from us prior to returning or organising the return of any stock.
Products purchased from us must be returned at the buyer’s expense. We reserve the right to offer a reduced refund in the case of products that incur damage, faults or defects during the return process and were not directly caused by us or its agents.
We accepts no responsibility for any loss, damage or fault to products during the return process whether directly by the customer or by the delivery service in transit.
All products including any packaging, tags, accessories, attachments and fittings purchased from us, must be returned in the same condition that they were originally received by the customer.
Customer returns are not eligible for the refund of any shipping charges to the customer. If the products were sent with free postage, a 10% postage fee of the total order amount will be deducted from the refund amount.
We reserves the right to refuse customer returns if any of the above criteria is not met or agreed to except where the Trade Practices Act of Australia makes allowances.
It’s the customer’s responsibility to contact us to notify of damaged or faulty goods within 14 days of receiving their products to organise a return.
If contact is made outside of this time, we reserve the right to decline a return, exchange or refund.
All goods must be returned with a Returns Authorisation Number (R.A. Number) which can be obtained by either emailing or calling our Customer Care Team, prior to returning or organising the return of any stock. (Contact details listed below). Products returned without an R.A. Number may be rejected.
Evidence through the form of photos or videos may be required prior to us accepting a return. We reserves the right to refuse the return of any product if it deemed there is insufficient evidence to confirm whether a product is damaged, faulty or incorrectly described.
We will not accept any responsibility for any consequential or indirect loss or damage suffered by you as a result of damaged, faulty or rejected goods, including but not limited to loss of profits.
All refunds may take up to 10 business days to be processed from the date of us receiving the stock back.
Please note items Marked as BULK have a larger Volume size and as such, it may impact shipping costs.
For Return Authorisation and warranty please contact us on the below
+61 3 87930000
customercare@ur1.com
Address
Lifestyle Brands International Pty Ltd.
UR1 International
165 Atlantic Drive,
Keysborough, Victoria, 3173
